• Terms and Conditions

  • Terms and Conditions




    Alert Locksmiths supplies all products and services on the following terms, no variation of these terms is effective unless in writing and signed by the Company.


    Within these terms of condition and supply the following are defined as follows:


    The Company                                     is defined as Alert Locksmiths Ltd and its appointed Contractors.

                                                                    The parties to a particular contract shall be the customer.


    Product                                                 any goods supplied to a customer by Alert Locksmiths.


    Services                                                any service supplied by Alert Locksmiths to a customer or at a customer’s request.


    Acceptance                                           the customer’s execution of this agreement or the making of any order will be deemed to be an acceptance by the customer of these terms.


    1.     Supply and delivery


    1.1     The customer may place orders for products and services.  Alert Locksmiths will use its best

    endeavours to deliver all products and services within the agreed time, or within fourteen business days of receipt of each order if no such time has been agreed upon.  Alert Locksmiths has no obligation to deliver any product or service unless Alert Locksmiths accepts the order.


    1.2     The time of supply will be extended if, for any reason/s outside of Alert Locksmiths reasonable

    control, products or services are not able to be procured, or if Alert Locksmiths are not able to obtain unimpeded access and facilities in the premises in which products or services are to be supplied.


    1. Replacement/Substitution of Products   


    2.1     Alert Locksmiths shall use reasonable endeavours to obtain products and/or services that has been

    ordered by the customer.  Where it becomes impracticable for Alert Locksmiths to provide any product or service already ordered, Alert Locksmiths will use reasonable endeavours to provide substitute product or service reasonably suitable for the customer’s requirements.  The customer shall be free to accept or decline that offer.  In the event that it is impracticable for Alert Locksmiths to supply a product or service, the customer shall have no claim against Alert Locksmiths.


    1. Place of Delivery


    Delivery will take place when:


    3.1     If Alert Locksmiths has agreed to install any locking mechanism on or in the customer’s    premises,


    Delivery shall take place when the locking mechanism/system is installed.


    In all other cases, delivery shall take place:


    3.1.1           When the customer uplifts products from the premises of Alert Locksmiths Ltd

    3.1.2           When Alert Locksmiths staff or contractors deliver products to the customer or to the customer’s premises

    3.1.3           When products are provided by Alert Locksmiths to a courier for delivery to the customer

    3.1.4           Further to the above goods delivered via courier to the customer, delivery shall be deemed to have taken place when the product is provided to the courier for delivery

    3.1.5           The customer accepts all risk relating to the product following delivery, and

    3.1.6           The customer accepts the terms of carriage which will be the standard terms upon which the carrier carries goods for Alert Locksmiths and it’s customers.


    4.   Price


    4.1             The price payable for products and services will be the price specified in any order, or

    agreement.  Where no price is specified, Alert Locksmiths standard price for the product or service at the time of the order will apply.

    4.2             Alert Locksmiths may amend prices from time to time and will notify the customer in writing, effective immediately.  Amended pricing will not affect the price payable for products or services already ordered.


    1. Ownership


    5.1  Alert Locksmiths will retain legal and beneficial ownership of any and all products and other  

    goods which the products have been incorporated into until it receives payment in full for them and all other amounts owing to it.  The customer irrevocably grants Alert Locksmiths a licence to enter upon the premises in which any products are installed and remove the products at any time until payment for the products, services and any other monies owing to Alert Locksmiths is made.


    1. Trading accounts


    6.1     Trading accounts are available to approved customers upon application to, and approval of Alert

    Locksmiths Ltd.   Trading accounts will be on terms specified by Alert Locksmiths from time to time.  Our credit policy is strictly 20th of the month following, or 7 days, as per arrangement with Alert Locksmiths Ltd.


    1. Late Payment 

      5.1     If the customer does not pay any amount payable to Alert Locksmiths by the due date for

      payment, the customer may be liable for any debt collection, interest and other associated costs for late monies paid (in addition to the customer remaining liable for the full amount outstanding to Alert Locksmiths Ltd).  The interest rate on the amount due from the due date until the date of payment will be equal to 5% per day above the current overdraft rate which Alert Locksmiths has with its principal banker. 


      5.2     Alert Locksmiths reserve the right to place accounts on Stop Credit (without notice) should

      payment not be received by the end of the month following the period end date on your statement.  This allows ten extra days for consultation regarding invoices, credits etc.  Alert Locksmiths is unable to extend credit any further than the terms stated above.


      1. Product warranties


      6.1     Where products have a third party warranty, Alert Locksmiths will (to the extent permitted by the

      third party) allow the customer to benefit from that warranty, but will not itself be liable under that warranty.  Hardware warranties do not apply to products supplied by the customer.


      6.2     In addition, Alert Locksmiths warrants all workmanship in the completion of services , and

      installation of products supplied by us, for a period of twelve (12) months following the date upon which such services were carried out and hardware supplied.  We do not, however, guarantee hardware failure due to lack of maintenance on the customer’s behalf, or for any reasons attributable to environmental and/or joinery factors beyond our control (this includes but is not limited to door and/or window frames in either wood, aluminium or a combination of both moving or dropping), and normal callout charges apply in these instances.


      1. Customer’s Indemnity


      The customer warrants that it has full authority to authorise Alert Locksmiths to install any product installed by Alert at the customer’s request.  The customer indemnifies Alert against the consequences of any claim by any third party following installation of the products at the direction of the customer.  Such indemnity extends to reasonable legal costs incurred by Alert arising out of any claim by the third party.


      7.1     The customer shall provide Alert Locksmiths Ltd full access to premises in which products are to

      be installed and adequate power, lighting, and other facilities to allow Alert to install or service products.  Alert may make further charges to the customer should there be any delay, or additional attendances as a consequence of lack of access to facilities, or lack of adequate facilities.  The customer will advise Alert Locksmiths if it is necessary for Alert to co-ordinate with any other tradepersons.


      1. Limitation of Liability


      Any liability of Alert Locksmiths for the failure of a product or service shall be limited to the cost

      of repair or replacement of that liability or product and in no event shall Alert be liable for

      consequential losses arising out of an Alert product or service.